1. Order Processing: a. All orders are processed within 1-2 business days. b. Orders placed on weekends or holidays will be processed on the next business day.
2. Shipping Methods: a. We offer standard and expedited shipping options. b. Shipping costs are calculated based on the weight of the package and the destination.
3. Shipping Destinations: a. We currently ship to addresses within [list applicable countries or regions]. b. For international orders, customers are responsible for any customs duties or taxes imposed by their respective countries.
4. Shipping Times: a. Standard shipping typically takes [X] business days. b. Expedited shipping options are available for faster delivery.
5. Order Tracking: a. Once your order has shipped, a tracking number will be provided via email. b. Customers can track their orders through our website or the designated carrier’s website.
6. Delivery Issues: a. In the event of a lost or delayed package, please contact our customer service team. b. We will work with the shipping carrier to resolve the issue and provide a satisfactory solution.
7. Undeliverable Packages: a. Please ensure that the shipping address provided is accurate and complete. b. Undeliverable packages due to incorrect addresses may be subject to additional shipping charges.
8. Shipping Changes: a. Any requests for changes to the shipping address must be made before the order is processed. b. Once an order has been shipped, we are unable to modify the shipping destination.
9. Shipping Restrictions: a. Certain products may have shipping restrictions based on regional laws or regulations. b. Customers are responsible for understanding and complying with any restrictions that may apply to their orders.
10. Returns and Exchanges: a. For information on returns and exchanges, please refer to our Return Policy. b. Shipping costs associated with returns or exchanges are the responsibility of the customer unless otherwise specified.
